The Value of a Travel Agent.

Undoubtedly, one of the biggest reasons for buying travel services from a Travel Counsellor is our network of support we can offer the traveller. Here's a breakdown of why:

Before the trip: We work with you to discover your needs. Travel is a service industry and servicing these needs is the first step towards a successful trip. We know how important it is for you to have that aisle seat, or that special meal you ordered for the plane or to have an oceanview room once you arrive at your destination. It's our job to confirm these special arrangements.

During the trip: We are here for you! You can contact us throughout your trip should anything go wrong. The perfect example is when Canada 3000 went bankrupt, we had most of our clients rebooked before they even knew something was wrong. People who booked online? They were left on there own.

After your trip: We're here to listen to your praise, take in your suggestions and help resolve any issues that may have arisen while on your trip. This is also where service comes into play. Whether its keeping your name in our database to inform you of special prices to your favourite place or inviting you to a special destination evening, the relationship continues.

There is no substitute for personal interaction. As much as online booking sites try to emphasize choice, freedom and independence, the bottom line is travellers are responsible for there own actions. So when you push the "enter" key I hope you've made the right decision.

Kananaskis

Alot of people take holidays in the summer but normally go outside of Canada and forget that we have many wonderful places here to see. Here is a review from my clients who just returned from the Delta Lodge in Kananaskis.

Lori, Jo-Anne and I had a terrific time at the Delta Lodge in Kananaskis. The hotel is very spacious and sets a very relaxing tone.

The killer about this hotel is the location and how they have integrated it into the location. The location is up on the hillside overlooking the Kananaskis Valley. The view from the back of the property is stunning. This picture was taken from a hiking trail that runs around the perimeter of the grounds...hard to take ! When you are on the valley floor you cannot see the hotel however.

During the week we took a number of side trips including Lake Louise...I cannot tell you how glad we were that we did not go there. The location as special as it is, is overrun by tourists coming to see the lake. The crowd virtually overruns the hotel location. Although the scene is amazing there is nowhere on the grounds that can compare to the quiet and serenity of the

Delta. I managed to get a picture of Lake Louise after I pushed my way to the front of the crowd at the side of the lake...

Things we liked about the Delta Lodge :
- spacious, relaxing atmosphere
- facilities that inlcuded pool, tennis, fitness, hiking with golf within a 10 minute drive down to the valley
- location - 20 minutes from Canmore, 40 minutes to Banff, 1 hour to Lake Louise, 1 hour from Calgary
- tranquility of the location and the lack of tour bus traffic... yes there were some tours - maybe 1 bus /day but you were never overrun.
Also no hustle and bustle around the hotel as you find in Banff or Lake Louise. The hotel is about 10 minutes up the hill from the highway and there is nothing else there.
- incredible scenery around the hotel

Tks for your help putting this together.

Ross